For those of you readers who are in the Heavy Equipment Industry, I am sharing this post to let you know about upcoming training opportunities. Please feel free to share, or check out the schedule of upcoming webinars at http://rjslee.com/learning/webinars/schedule/
Tele-selling – WP1
A new reality is approaching, by now everyone has been affected by “telemarketing”. Customers and consumers are starting to resist it. That is clear from the laws that are being presented and passed. Customers want service, they want customer service calls. As a result the rules that are set for your telemarketing program should emphasize your wish to have an effective telemarketing program to provide your customer base with high quality customer service. It can be as simple as a word. That word is tele-selling.
Each person has an aura, a reputation in the company or in the market. This presence is a function of many things; knowledge, personality, the quality of voice, the intangibles of attitude. It is the feeling of trust that the customer has in the person on the other end of the telephone. This is a condition that is earned and achieved it…
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